Hybrid Model for e-Learning Quality Evaluation

„ Education and knowledge are increasingly becoming primary developmental resources for the competitive advantage of an organization (ranging from a company, nation, country, to a region and economic integrations). „ While estimating the quality of higher education institutions, it is necessary to use the systems approach. „ This means that a higher education institution must be viewed as a complex system. „ The paper examines e-learning quality characteristics, standards, criteria and indicators, and presents a multi-criteria hybrid model for evaluating the quality of e-learning based on the method of Analytic Hierarchy Process – AHP, trend analysis, and data comparison. „ Different aspects of e-learning research include qualifications and competences of students and teaching staff, the culture of teaching and education, new forms of student-teacher interaction, flexibility of curricula and education, personalization, student awards etc. „ E-learning quality development involves defining a quality strategy, as well as defining the processes of quality analysis, design, realisation, evaluation, and continuous improvement within the system of e-learning „ The process of adopting, realising and adjusting e-learning quality can be viewed at three levels: the level of the individual, the level of the institution and the level of the integration of all stakeholders. „ The importance of e-lerning quality assurance has been recognised by the European Commission, which has introduced three different initiatives involving the policies of e-learning development: eEurope, Education and Training 2010 and eLearning Initiative. „ In EC action plan for e-learning are defined four fields (infrastructure and equipment; quality, content and services; training at all levels; European cooperation and networking)